Returns & Exchanges
At Weibi, we strive to ensure your electronics arrive in perfect condition, but if you are not fully satisfied, you can return or exchange your product within 14 days of delivery. All items must be in their original packaging with all accessories and the warranty card included.
Initiate Your Request
Log in to your Weibi account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Prepare the Package
Securely pack the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid damage during transit.
Hand Over to Courier
Our logistics partner will contact you within 48 hours to schedule a pickup from your doorstep at a time that suits your convenience.
Inspection and Refund
Once our technical team verifies the device's condition, your refund will be processed to your original payment method or Weibi wallet within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing